Teammate Handbook Cover

ANSWERS TO COMMON VISION BENEFIT QUESTIONS

Got questions? We’ve got answers. HOW DO I USE MY BENEFITS? It’s a lot easier than other kinds of benefits you might have. Just choose an in-network eye doctor from the Enhanced Provider Search on eyemed.com, schedule your visit, and go in for care or eyewear. You don’t even need your ID card if you don’t have it— just give them your name. When you stay in-network, we’ll handle all the paperwork. CAN I VIEW MY EYEMED BENEFITS ONLINE? Yes, you can view your benefits and do a lot more on our secure member portal —such as print an ID card, check the status of a claim, locate a provider and download an Explanation of Benefits. HOW DO I GET ON-THE-GO ACCESS? Download the EyeMed Members App (App Store or Google Play) to get the same features, plus the ability to save a vision prescription, set an eye exam reminder or save your ID card to your wallet (iOS only). HOW DO I SUBMIT A CLAIM? When you see one of our in-network providers, we take care of all the paperwork. If you visit an out-of-network provider AND have out-of-network benefits as part of your plan, you’ll need to pay during the visit and submit a claim form online for reimbursement. Remember to upload an itemized paid receipt with your name included. WILL I GET AN ID CARD? HOW DO I ORDER REPLACEMENTS OR EXTRA CARDS? We send 2 ID cards in the subscriber’s name when you join EyeMed, but you don’t have to have it when you visit your eye doctor. If you lose your card or need extras for your family, you can print a replacement on the member portal. Or to pull up a digital version anytime, anywhere, download the EyeMed Members App through the App Store or Google Play. HOW DO I FIND AN EYE DOCTOR IN YOUR NETWORK? Our Enhanced Provider Search on eyemed.com has more than 100,000 network providers to choose from. You can filter your search to find ones near you that have the frame brands, hours and services you want most.