Adopted Budget (Final Document)

Police Dispatch Services

010.8270

Division Description The Dispatch Communications Unit within the Support Services Division is staffed twenty-four hours a day, seven days a week. Public Safety Dispatchers answer emergency and non-emergency phone calls, dispatch police officers, animal services officer, multi-service officers, detectives, coordinate resources, mutual aid, monitor calls and personnel status, and provide support to law enforcement personnel. Dispatchers also monitor the Department’s holding facility, conduct investigative research via automated systems, compile photo arrays and research historical data during patrol investigations. Morgan Hill Police dispatches law only; fire and medical calls are transferred to other centers for emergency medical pre-arrival instructions/ambulance or for fire response. Communications personnel also provide support after normal business hours for other City Divisions. FY 2020-21 and 2021-22 Accomplishments  Quality Assurance program developed and implemented  Completed training as mandated by the California Commission on Peace Officer Training Standards (POST); continued professional training for all dispatchers  Answered over 95% of 911 calls within 10 seconds  Dispatched 90% of priority one calls within 90 seconds of call receipt/creation  Dispatched 90% of priority two calls within 5 minutes of call receipt/creation  Developed safety protocols and procedures aligned with the County’s Shelter in Place Order to facilitate social distancing and minimize the spread of COVID-19 FY 2022-23 and 2023-24 Activity Goals  Recruit and hire 1 new 1.0 FTE Public Safety Dispatcher position (Enhancing Public Safety)  Maintain answer rate of 95% of 911 calls being answered within 10 seconds (Enhancing Public Safety)  Continue training as mandated by the POST for all dispatchers (Enhancing Public Safety)  Maintain dispatch rate of priority one calls within 90 seconds of call receipt/creation (Enhancing Public Safety)  Dispatch 90% of priority two calls within 5 minutes of call receipt/creation  Ensure infrastructure is in place for the deployment of NextGen 911. NextGen911 is a long overdue overhaul of the 911 system that will allow for expanded and enhanced capabilities of the Public Safety Answering Point (PSAP). The California Office of Emergency Services is installing infrastructure (cabling, fiber, routers) needed to support NextGen911 at each PSAP. The improvements will include integration of vehicle telematics, wearable devices, medical information and photos/video chat technology into the 911 call (Enhancing Public Safety)  Evaluate call volume to assess future growth (Enhancing Public Safety)

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