City of Morgan Hill Public Safety Master Plan

WORKLOAD ANALYSIS

The emergency call volume managed by CAL FIRE units is not excessively high, even when considering the geographic service area and the resident and commuting population being served. The total call volume handled by CAL FIRE units in the 12-month period we observed was 5,508 calls. This equates to 15.1 calls per day. The average duration of each call was approximately 43 minutes. Fire calls had an average call duration of 62.6 minutes, and EMS calls lasted an average of 32.4 minutes. On average, all CAL FIRE units combined were deployed a total of 933.1 minutes (15.5 hours) each day. Table 4-5 is an analysis of the annual runs and deployed time by call type.

TABLE 4-5: Annual Runs and Deployed Time by Call Type

Avg. Deployed Min. per Day

Percent of Total Hours

Avg. Deployed Min. per Run

Total Annual Hours

Total Annual Runs

Avg. Runs per Day

Call Type

EMS

32.5

1,761.0

31.0

289.5

3,251

8.9

MVA

32.2

520.1

9.2

85.5

970

2.7

EMS Total

32.4

2,281.1

40.2

375.0

4,221

11.6

False alarm

26.6

265.1

4.7

43.6

598

1.6

Good intent

27.5

102.1

1.8

16.8

223

0.6

Hazard

39.2

146.3

2.6

24.1

224

0.6

Outside fire

106.9

1,170.3

20.6

192.4

657

1.8

Public service

32.4

252.9

4.5

41.6

468

1.3

Structure fire

155.2

548.3

9.7

90.1

212

0.6

Fire Total

62.6

2,485.1

43.8

408.5

2,382

6.5

Automatic aid

32.0

148.6

2.6

24.4

279

0.8

Cancelled

16.2

119.6

2.1

19.7

442

1.2

Mutual aid

64.0

642.3

11.3

105.6

602

1.6

Other Total

41.3

910.5

16.0

149.7

1,323

3.6

Total

43.0

5,676.7

100.0

933.1

7,926

21.7

Note: Each dispatched unit is a separate “run.” As multiple units are dispatched to a call, there are more runs than calls. Therefore, CAL FIRE responded to 15.1 calls per day and had 21.7 runs per day.

When we look at the workload by unit, we can evaluate the average runs each day by unit and the total time each units is deployed. From this analysis we have determined that the busiest unit (Engine-67, operating from Station #1) is deployed an average of 148 minutes (approximately 2.46 hours each 24 hours), and Engine-69 (Station #3) was the least busy unit, operating on average, 69.4 minutes (approximately 1 hour 10 minutes) each day. Table 4-6 is an analysis of unit workload.

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