City of Morgan Hill Public Safety Master Plan
TABLE 5-2: 90th Percentile Response Times of First Arriving Unit, by Service Area and Call Type (Minutes)
MHFD
Call Type
Dispatch Turnout
Travel
Total
Number of Calls
EMS
0.8
2.7
5.7
8.2
1,844
MVA
1.2
2.7
7.3
9.6
137
EMS Total
0.8
2.7
5.8
8.2
1,981
False alarm
1.3
3.0
6.2
9.1
180
Good intent
2.4
3.0
9.2
13.0
26
Hazard
1.5
2.7
6.8
10.3
71
Outside fire
1.4
3.4
5.9
8.7
47
Public service
1.2
3.2
7.6
10.7
245
Structure fire
2.1
2.8
3.3
6.8
3
Fire Total
1.4
3.1
7.0
10.4
572
Automatic aid
1.5
1.6
11.5
13.0
5
Total
1.0
2.8
6.2
8.8
2,558
SSCCFD
Call Type
Dispatch Turnout
Travel
Total
Number of Calls
EMS
1.3
2.8
10.6
13.7
731
MVA
1.7
4.0
11.0
14.7
264
EMS Total
1.5
3.1
10.8
14.1
995
False alarm
2.9
3.3
10.5
14.0
73
Good intent
1.9
3.9
11.8
16.0
36
Hazard
2.1
3.5
14.1
22.3
40
Outside fire
2.4
5.0
13.6
19.3
77
Public service
1.6
3.0
10.9
14.8
61
Structure fire
3.0
5.6
15.5
24.0
18
Fire Total
2.4
4.4
12.3
17.2
305
Automatic aid
1.5
3.8
9.9
14.2
192
Total
1.6
3.5
11.0
14.8
1,492
Observations: MHFD
■ The average dispatch time was 0.5 minutes.
■ The average turnout time was 1.7 minutes.
■ The average travel time was 3.8 minutes.
■ The average response time was 6.0 minutes.
■ The average response time was 5.7 minutes for EMS calls and 7.0 minutes for fire calls.
■ The average response time for structure fires was 5.3 minutes, and for outside fires was 6.7 minutes.
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