City of Morgan Hill Public Safety Master Plan

Accreditation...............................................................................................................................................58

ISO (Insurance Services Office) ................................................................................................................59

Section 7. Essential Resources ................................................................................... 61 Fire Prevention, Code Enforcement, Public Education, and Investigations....................................61

Education and Training Programs............................................................................................................62

Emergency Management/COOP/Hazard Mitigation .........................................................................63 Emergency Communications Center (ECC) .........................................................................................65 Section 8. Data Analysis ............................................................................................. 66 Introduction..................................................................................................................................................66 Methodology ...............................................................................................................................................66

Aggregate Call Totals and Dispatches...................................................................................................68

Calls by Type ............................................................................................................................................68

Calls by Type and Duration...................................................................................................................71

Average Calls per Day and per Hour .................................................................................................73

Units Dispatched to Calls .......................................................................................................................75 Workload: Calls and Total Time Spent ....................................................................................................77

Runs and Deployed Time – All Units.....................................................................................................77

Workload by Unit .....................................................................................................................................80

Analysis of Busiest Hours .............................................................................................................................90

Response Time .............................................................................................................................................92

Response Times by Type of Call ...........................................................................................................92

Response Times by Hour ........................................................................................................................97

Response Time Distribution ................................................................................................................. 101

Attachment I ............................................................................................................................................. 104

Attachment II ............................................................................................................................................ 105

Attachment III ........................................................................................................................................... 107

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