City of Morgan Hill Public Safety Master Plan

AGGREGATE CALL TOTALS AND DISPATCHES

In this report, each citizen-initiated emergency service request is considered a call. During the year studied, there were 5,508 calls in the MHFD and SSCCFD coverage areas. Of these, 28 were structure fire calls and 164 outside fire calls. Each dispatched unit is a separate "run." As multiple units are dispatched to a call, there are more runs than calls. The department’s total runs and workload are reported in the second section of this analysis. Calls by Type Table 8-1 shows the number of calls by call type, average calls per day, and the percentage of calls that fall into each call type category. Figures 8-1 and 8-2 show the percentage of fire calls by type separated by the call’s location in either MHFD’s or SSCCFD’s coverage area.

TABLE 8-1: Call Types

Number of Calls by Location

Calls per Day

Call Percentage

Call Type

MHFD

SSCCFD

Total Calls

EMS

2,037

824

2,861

7.8

52.0

MVA

166

299

465

1.3

8.4

EMS Total

2,203

1,123

3,326

9.1

60.4

False alarm

223

115

338

0.9

6.1

Good intent

38

69

107

0.3

2.0

Hazard

82

51

133

0.4

2.4

Outside fire

57

107

164

0.4

3.0

Public service

311

96

407

1.1

7.4

Structure fire

5

23

28

0.1

0.5

Fire Total

716

461

1,177

3.2

21.4

Automatic aid received

9

249

258

0.7

4.7

Cancelled

138

96

304

0.8

5.5

NA

NA

Mutual aid

443

1.2

8.0

3,066

1,929

Total

5,508

15.1

100.0

Note: All mutual aid calls and 70 cancelled calls occurred outside of both MHFD’s and SSCCFD’s areas.

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