Development Services Review. Final Report. Zucker July 2016

Division. Since the development community is paying for the processing through the fee structure and the 206 Fund, it should be possible to provide adequate staff to meet performance needs. The city has had good experience with using consultants to supplement staff, and properly used, consultants can help the city avoid employee layoffs during the next down cycle of activity. Finally, there are a number of areas where staff has not met building certification industry standards.

Recommendations  Add staff for the Geographic Information (GIS) function, Recommendation 19;

 Building Official to be a certified Building Official, Recommendation 32;

 Building Inspector Supervisor to be ICC certified, Recommendation 33;

 Combination Inspectors to be ICC certified, Recommendation 35;

 Chief Plans Examiner to be ICC certified, Recommendation 38;

 Add 6-month contract for fire plan review/inspector, Recommendation 45;

 Adjust staffing levels to meet service demands and adjust staffing levels more frequently than budget cycles, Recommendations 52, and 54;

 Use TRAKiT to review and adjust staffing needs, Recommendation 79; and

 Add contract staff as needed to meet staffing needs, Recommendation 80.

6. TRAK I T

Finding The city has had a permitting system, Tidemark, but it has not been fully utilized and is out of date. A new TRAKiT system has been selected, and its installation is underway. We have had experience with this system and feel the city has made a good selection. The new system will allow for Internet plan applications, electronic plan check, electronic files, and the use and monitoring of performance standards. These systems take considerable effort to implement and we have seen many failures due to the lack of sufficient staff resources, management or staff buy in. Morgan Hill needs to expand its effort in this area.

Recommendations: This report includes numerous recommendation related to the TRAKiT system. A few of the key recommendations include:

 Use TRAKiT to monitor performance standards, Recommendations 6;

Morgan Hill, California

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Zucker Systems