Development Services Review. Final Report. Zucker July 2016

Records management is discussed in other parts of this report.

 # 31. The Zoning and Development Code is good. (1.50) The Zoning and Development Code is discussed in other parts of this report.

Building Seven of the building staff questions were below 3.0 as follows:

 #6. Managers in our Division encourage and advance new ideas from employees. (2.67)

 #7. We have a strong emphasis on training in our Division (2.33).

 # 11. Our Division encourages practical risk-taking and supports positive effort. (2.67)  #14. We have an efficient records management and documentation system in our Division. (2.67)  #15. I am satisfied with the type of leadership I have been receiving from my supervisor in our Division. (2.67)  #20. I am able to meet standard turnaround times for processing plans and permits in our Division as communicated by my supervisor. (2.33) Question 6, 11, 15, and 16 had low scores for only one of the three employees and are not an indicator of a broader issue. Question 7 addresses training and question 14 addresses records. Both are discussed in other parts of this report. Question 20 is the more significant question with two employees scoring a negative 2 and a neutral 3. This question is reviewed as part of the engineering analysis. Long Employee Questionnaire A long employee 15-page questionnaire consisted of 42 questions. The questionnaire was confidential but not anonymous. Most employees completed the questionnaire using Survey Monkey with results going directly to Zucker Systems. The questionnaire is shown in Appendix B.  #16. I have enough time to do my work as it needs to be done. (2.33)

Morgan Hill, California

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Zucker Systems