Development Services Review. Final Report. Zucker July 2016

Performance Standards A general discussion of performance standards is included in the section that discusses recommendations applicable to all participants in the development review process near the beginning of this report. The subject is included again in this section because of the need to emphasize their importance as it relates to the on-going efforts by the City to implement the TRAKiT permit software system. Comments provided during employee interviews and in employee surveys suggested that the Supervisor of Land Development Engineering has been strongly resistant to utilizing the features of the future TRAKiT system. The supervisor has directed staff to continue to utilize the current process of manually calculating impact fees even after the TRAKiT system has been implemented. The perception from other employees is that the Supervisor is reluctant to adopt any performance standards that will become an integral component of the new system. We believe that allowing any part of the organization that is critical to the timely review of plans and permit applications to “opt-out” of the TRAKiT system implementation would be a significant lost opportunity. We also believe that the performance standards for plan review turnaround times established for Land Development Engineering should be consistent with those adopted by Planning and Building for both standard projects and expedited projects.

Table 10 Recommended Plan Review Turnaround Times

DESCRIPTION

PERFORMANCE STANDARD

Plan Review - New Commercial Building - > $1,000,000 valuation

90% within 20 business days

Plan Review - New Commercial Building - < $1,000,000 Plan Review - Commercial Tenant Improvements - Plan Review - Residential - Multifamily - > 20 units Plan Review - Residential - Multifamily - < 20 units

90% with 15 business days

90% within 10 days

90% within 15 business days 90% within 10 business days 90% within 10 business days

Plan Review - Residential - Single Family

Plan Review -Residential - Single Family - Standard Plan

90% within 5 business days

Expedited Reviews

One Half (1/2) normal processing time

77. Recommendation: Land Development Engineering should adopt the same plan review turnaround time performance standards as those established by the Planning and Building Division. The incorporation of performance standards into the TRAKiT permit system will allow Management to observe each Division’s ongoing ability to meet the established

Morgan Hill, California

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Zucker Systems