FY 2021 2122 ADOPTED OPERATING AND FY 2021 2526 CIP BUDGETS

Police Dispatch Services (continued)

will be provided during FY20-21 (Council Ongoing Priorities: Enhancing Public Safety; Supporting our Youth, Seniors, and Entire Community) • Provided suicide prevention training to all Public Safety Dispatchers (Council Ongoing Priorities: Enhancing Public Safety, Preserving and Cultivating Public Trust, Supporting our Youth, Seniors, and Entire Community) • Installed hardware provided by State Office of Emergency Services (OES)/911 for NextGen 911 implementation (Council Ongoing Priorities: Enhancing Public Safety) • Dispatched 90% of priority one calls within 90 seconds of call receipt/creation (Council Ongoing Priorities: Enhancing Public Safety) • Dispatched 90% of priority two calls within less than 5 minutes of call receipt/creation (Council Ongoing Priorities: Enhancing Public Safety) • Developed safety protocols and procedures aligned with the County’s Shelter in Place Order to facilitate social distancing and minimize the spread of COVID-19

FY 2020-21 and 2021-22 Activity Goals

• Establish outcomes for Quality Assurance Program for call processing (Council Ongoing Priorities: Enhancing Public Safety and Fostering a Positive Organizational Culture) • Implement text to 911 integration with Vesta 911 phone system (Council Ongoing Priorities: Enhancing Public Safety)

• Deploy NextGen 911 (Council Ongoing Priorities: Enhancing Public Safety)

Financial Comments Due to the anticipated budget deficit as a result of the COVID-19 Shelter in Place Order, the Dispatch Services Division will suspend all outside training and conferences for this division during Fiscal Years 2020-2021 and 2021-2022. Costs associated with training and conferences including registration fees, travel, lodging and meals are eliminated from the operating budget for a total of $15,758 over two years.

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