FY 24-26 ADOPTED BUDGET

Communications and Engagement

730.5145

Division Description The Communications and Engagement Division is overseen by the Public Information Officer (PIO). The PIO and the Communications and Engagement team are essential in facilitating effective communication between the City and the Community. The Communication team ’ s responsibilities encompass a wide range of functions, including promoting transparency, fostering community engagement, and disseminating important information about government programs, services, policies, and initiatives. One of the primary responsibilities of the PIO is to serve as the official spokesperson for the City. They are tasked with responding to inquiries from the media, residents, and other stakeholders, providing accurate and timely information on various topics. The Communications and Engagement team implements the City ’ s communication strategy, which includes developing comprehensive communication plans to ensure that critical messages are effectively communicated. The team may also conduct outreach campaigns to raise awareness about important issues, initiatives, or events happening within the Community. Additionally, the PIO and the Communications and Engagement team play pivotal roles in crisis communication and emergency response efforts. During times of crisis or emergency, they are responsible for disseminating critical information to the Community, providing updates on the situation, and coordinating communication efforts with relevant stakeholders to ensure a coordinated response. Successfully led the coordination of Together at National Night Out 2023 with 28 community booths, nine City booths, and over 1,500 Community members in attendance. • Completed website refresh and update, reorganizing the website to be user - centric and easier to navigate. • Provided translation and interpretation services and support. • Provided interpretation for Housing Support Services. • Translated MoGo marketing materials, Housing documents and forms, various environmental services programs, Transportation Master Plan documents, and other engagement and marketing materials. • Implemented monthly Spanish email newsletter. FY 2022 - 23 and 2023 - 24 Accomplishments •

INTERNAL SERVICE FUNDS/MISCELLANEOUS PROGRAMS 301