FY 2425 2526 Recommended Operating Budget

Utility Billing

650.5750

Division Description The Utility Billing Division is responsible for the monthly billing of fees for water and wastewater services. With a customer base of approximately 15,000 active metered accounts, the Utility Billing function continues to emphasize customer satisfaction by assisting customers with opening and closing accounts; processing payments and addressing customer questions at the front counter; and providing consistent high - quality customer service through various communication channels. Utility Billing staff also responds to general City Hall inquiries and refers City customers to the appropriate departments. Continued to promote paperless billing and electronic payment enrollment. Over 76% of Citywide accounts are now enrolled online, of which, 68% are enrolled in paperless statements and 58% are now enrolled in autopay. • Continued to promote the City ’ s WaterSmart feature, allowing customers to monitor their water consumption in near real time. • Completed water rates adjustment to ensure the City ’ s water system ’ s long - term sustainability. FY 2024 - 25 and 2025 - 26 Activity Goals • Continue the implementation of the new Utility Billing system. • Continue to promote paperless billing and electronic payment enrollment, and the City ’ s WaterSmart feature. • Continue to provide exceptional customer service to all customers within the City. • Complete wastewater rate study to ensure sufficient funds are available for the much needed capital projects, keep pace with the expenditures, and to ensure the City ’ s wastewater system integrity and reliability. Financial Comments The Utility Billing function is the responsibility of the Finance Division and is funded by water and wastewater utility user fees. This budget includes an additional 1.0 FTE Accounting Assistant I/II to adequately meet the coverage needs of our residents, as well to meet a high level of customer service. This will be partially offset by a decrease in part time temporary salaries. FY 2022 - 23 and 2023 - 24 Accomplishments •

160 ADMINISTRATIVE SERVICES