Adopted Budget (Final Document)

Information Services (continued)

 IT accelerated the deployment of mobile devices such as laptops to teammates to assist the organization in hybrid work models during COVID  IT managed the Wave broadband deployment to start the development of dark fiber to City facilities increasing redundancy and network/system availability  Upgraded Pipeline Observation System Management (POSM) software for the Corporation Yard to the server version and hosting the data in our SQL Cluster instead of Access Database  Performed three version upgrades to ensure our Active Directory is operating on the most current version  Upgraded servers to supported versions of the operating systems where feasible based on application dependencies  Developed recommendations for end-of-life storage replacement  Installed new wired and wireless networks to all facilities except the Aquatics Center  Performed an audit of user accounts, disabled old users, and validated existing accounts COVID  Developed a prioritized spend plan for American Rescue Plan Act (ARPA) funds for technology needs  Deployed laptops and equipment for employees to work remotely  Implemented a new support model to assist teammates working remotely and on a wider range of devices FY 2022-23 and 2023-24 Activity Goals  Implement Mimecast email filtering software (Fostering a Positive Organizational Culture; Fiscal Sustainability)  Complete management and installation of WAVE broadband connectivity to all City buildings (Fostering a Positive Organizational Culture; Fiscal Sustainability)  Improve our Help Desk ticketing system to allow teammates to submit tickets through multiple channels from outside the City’s network, including the new customer service standards such as live-answer support (Fostering a Positive Organizational Culture)  Rearchitect IT infrastructure to focus on simplicity, scalability, and enhanced security to reduce the burden of the IT administration and reduce required future investment (Fiscal Sustainability)  Perform an IT disaster recovery exercise to prepare both IT staff and teammates for operating during a disaster where a system might not be available, and aid recovery of systems critical to the operations of the City (Fiscal Sustainability; Preserving and Cultivating Public Trust)  Update schedule for End-of-Life Equipment (Fiscal Sustainability)  Establish a Steering Committee Team for determining project prioritization (Fostering a Positive Organizational Culture)  Expand and enforce MFA (Fiscal Sustainability) IT Tickets  The IT team closed 2,052 HelpDesk Tickets in 2021

INTERNAL SERVICE FUNDS/MISCELLANEOUS PROGRAMS 301