Adopted Budget (Final Document)

Communications and Engagement (continued)

o Provided and shared COVID-19 information translated to Spanish whenever possible o Participated in weekly and biweekly regional calls for Public Information Officers to share COVID-19 information, ideas, best practices, and to ensure consistent messaging  Implemented monthly table at the Morgan Hill Farmers Market/Sidewalk Saturdays highlighting City services, sharing general information, and answering questions through October  Updated and simplified the weekly 411 formatting and styling to conform with best practices allowing for better readability and sharing of information  Completed draft of City’s first Communications, Outreach, and Engagement Plan  In conjunction with the Development Services team, implemented email blasts for significant projects FY 2022-23 and 2023-24 Activity Goals  Continually review and assess the City website to ensure ease of use, access to information, and functionality (Community Outreach, Engagement, and Messaging)  Continue to enhance outreach and bilingual communications with our Spanish speaking community (Community Outreach, Engagement, and Messaging; Enhancing Diversity and Inclusiveness)  Continue to build a network of key connectors to our Spanish speaking community to assist in sharing and dissemination of important information (Community Outreach, Engagement, and Messaging; Enhancing Diversity and Inclusiveness; Preserving and Cultivating Public Trust)  Continue to develop and formalize both our cross departmental communications team and outreach team to unify and enhance our outreach and engagement efforts and to tell our story in a consistent manner (Community Outreach, Engagement, and Messaging)  Continue the monthly outreach table at the Farmers’ Market (Community Outreach, Engagement, and Messaging; Preserving and Cultivating Public Trust)  Implement the City’s Communication, Outreach, and Engagement Plan (Community Outreach, Engagement, and Messaging)  Recruit for a Communications Coordinator (Community Outreach, Engagement, and Messaging)  Recruit for an Audio/Visual Technician (Community Outreach, Engagement, and Messaging)  Develop partnerships with community organizations and non-profits to share information and receive feedback (Community Outreach, Engagement, and Messaging; Preserving and Cultivating Public Trust)  Develop and implement a customer service training program for teammates (Preserving and Cultivating Public Trust)

INTERNAL SERVICE FUNDS/MISCELLANEOUS PROGRAMS 309