City of Morgan Hill Fiscal Years 2020- 2022 Recommended Operating and CIP Budgets

Police Dispatch Services (continued)

 Dispatched 90% of priority two calls within less than 5 minutes of call receipt/creation (Council Ongoing Priorities: Enhancing Public Safety)

FY 2020-21 and 2021-22 Activity Goals  Establish outcomes for Quality Assurance Program for call processing (Council Ongoing Priorities: Enhancing Public Safety and Fostering a Positive Organizational Culture)  Implement text to 911 integration with Vesta 911 phone system (Council Ongoing Priorities: Enhancing Public Safety)  Deploy NextGen 911 (Council Ongoing Priorities: Enhancing Public Safety)

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