City of Morgan Hill Fiscal Years 2020- 2022 Recommended Operating and CIP Budgets

Information Services (continued)

Sustainability)  Implement mobile device management system to protect data in case the device is lost or stolen (Preserving and Cultivating Public Trust)  Implement a new help desk ticketing system to allow teammates to submit tickets through multiple channels from outside the City’s network including the new customer service standards such as live-answer support (Fostering a Positive Organizational Culture)  Implement a new remote assistance tool to support the teammates remotely and on a wider range of devices (Fostering a Positive Organizational Culture)  Rearchitect IT infrastructure to focus on simplicity, scalability, and enhanced security to reduce the burden of the IT administration and reduced required future investment (Fiscal Sustainability)  Perform an IT disaster recovery exercise to prepare both IT staff and teammates for operating during a disaster where a system might not be available, and aid recovery of systems critical to the operations of the City (Fiscal Sustainability, Preserving and Cultivating Public Trust, and Enhancing Public Safety) Financial Comments Operating costs are funded by departments based on the full-time employee payroll allocation in each division or fund.

INTERNAL SERVICE FUNDS/MISCELLANEOUS PROGRAMS 285