City of Morgan Hill Public Safety Master Plan

TABLE 8-16: Average Response Time Components, by Category

Winter

Summer

Category

Dispatch Travel Response

Dispatch

Travel Response

Arrest

11.1

6.9 9.0

18.1 18.6

18.7

16.5

35.1 15.1 26.5 29.0 18.4 17.7 17.8 20.8 21.4

9.6

Assist

7.9

7.2

12.3

9.3

21.6

Crime

16.7 19.9

9.7 9.1 8.4 7.9 6.5 8.6

General noncriminal

13.5

10.1

23.6 17.1 10.3 13.7 16.6 17.3

Investigations

8.4 4.5 7.3 9.6 9.4

8.7 5.8 6.4 7.0 8.0

9.9 6.8 9.9

Medical

10.9

Suspicious incident

Traffic

14.3 12.8

Total Average

Note: The total average is weighted according to the number of calls per category.

Observations:

 In February, the average response time for most categories was between 15 minutes and 22 minutes.  In February, the average response time was as short as 10 minutes (for medical) and as long as 24 minutes (for general noncriminal).  In August, the average response time for most categories was between 15 minutes and 30 minutes.  In August, the average response time was as short as 15 minutes (for agency assist) and as long as 35 minutes (for arrest).  The average response time for crime calls was 22 minutes in February and 26 minutes in August.

Police Operations and Data Analysis Report, Morgan Hill, California

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