City of Morgan Hill Public Safety Master Plan

TABLE 8-17: 90th Percentiles for Response Time Components, by Category

Winter

Summer

Category

Dispatch

Travel

Response

Dispatch

Travel

Response

Arrest Assist Crime

59.3 66.7 62.7 48.7 28.4 13.8 21.0 40.4 33.1

21.6 55.4 20.4 21.0 16.5 11.8 12.0 14.6 16.4

70.2

63.4 56.4 99.4 29.9 22.5 33.9 79.3 44.3 123.3

94.5 19.6 17.6 19.0 18.0 49.6 16.5 13.1 17.5

156.6

122.1

63.9

95.7 55.0 43.5 19.5 29.3 51.7 44.9

128.6 134.9

General noncriminal

Investigations

38.5 66.4 45.4 97.9

Medical

Suspicious incident

Traffic

Total Average 58.0 Note: A 90th percentile value of 45 minutes means that 90 percent of all calls are responded to in fewer than 45 minutes. For this reason, the columns for dispatch delay and travel time may not be equal to the total response time.

Observations:

 In February, the 90th percentile value for response time was as short as 19 minutes (for medical) and as long as 122 minutes (for assist).  In August, the 90th percentile value for response time was as short as 38 minutes (for investigations) and as long as 157 minutes (for arrest).

Police Operations and Data Analysis Report, Morgan Hill, California

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