Development Services Review. Final Report. Zucker July 2016

over 4 separate Divisions, including Housing, Economic Development, Support Services and another function that includes the Planning and Building Divisions. The existing organization chart shows that the Planning and Building functions are headed by a Community Development Director - suggesting that there is a smaller Community Development Department, consisting of a Planning and Building Division, within a larger Community Development Department. Staff said that the ACM is responsible for oversight of the four separate Divisions in the Department and the Community Development Director is responsible for and acts as the Planning Manager for day-to-day management of the Planning Division and the Building Official acts as the Division Manager for day-to-day management of the Building Division. However, at times, the Community Development Director will provide oversight to one or all of the other Divisions within the Department when the ACM is unavailable or delegates’ oversight responsibility in connection with a special project. Adding to the confusion is that fact that the organizational management structure for the Planning and Building Divisions actually “works” differently in practice than shown in Figure 2. The Community Development Director no longer directs the activities of the Building Division; just the Planning Division as shown in Figure 7. The existence of an ACM position over Community Development and a Community Development Director position that is only charged with managing the Planning- related functions is confusing. Moreover, maintaining a Community Development Director position that is currently only responsible for Planning-related functions and has occasional, temporary oversight of other functions or projects within other functions is unusual. If the Community Development Director's span of control has been reduced to Planning Division oversight, the title should be changed accordingly to reflect the actual responsibilities (also see our recommendations under the “Building” section above about the Building Division structure). 115. Recommendation: The CDD title should be changed to Planning Director or Current and Long-Range Planning Director. Project Managers Staff indicated that they act as the lead on current planning applications and feel that they have generally been given full authority to act as “true Planning Project Managers.” We have referred to “Planning Project Managers” in some of our other studies as a “Cradle-to-Grave,” system. With this System, the assigned current planner manages and works directly on the project from pre-application through building inspection.

Morgan Hill, California

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