Development Services Review. Final Report. Zucker July 2016
#
Recommendation
Responsibility
Priority
Phase One Actions
Phase Two Actions
Page
ISSUES FOR ALL FUNCTIONS
2.
Customer surveys for all counters
17 2
X
City Manager
Assistant City Manager and Community Development Director, and City Engineer
Send surveys to customers after project completion
3.
17 2
X
Make results of all customer surveys available to staff Create expedited review process that meets performance standards
4.
17 2
X
All managers
5.
18 1
X
Assistant City Manager
6.
18 1
X
Assistant City Manager
Monitor expedited review in TRAKiT
General Fund to support common good activities in Fund 206 Fee study to reflect added staff to implement this report
Assistant City Manager and Finance Director
7.
20 1
X
8.
21 1
X
Assistant City Manager
Assistant City Manager and Finance Director
9.
22 2
X
Expand size of Fund 206 reserve
Consider moving some staff out of Development Services Building Develop comprehensive records management program
10.
22 2
X
City Manager
11.
23 2
City Manager
12. Use TRAKiT system for plan reviews
25 1
X
All plan reviewers
Review second cycle plan reviews to see that new items that should have been in first cycle are not added
13.
25 1
X
Plan review supervisors
14. TRAKiT to include all items listed above
26 1
X
City Manager
All departments involved in development review to actively participate in TRAKiT TRAKiT team to continue until all modules are in place Retain part-time staff hired for TRAKiT until program is fully in place
15.
27 1
X
City Manager
16.
28 1
X
City Manager
17.
28 1
X
City Manager
Hire additional staff and consultants as necessary to implement TRAKiT
18.
29 1
X
City Manager
19. Hire GIS specialist
29 2
X
Assistant City Manager
Create information sheet for staff answering phones
20.
30 2
X
Assistant City Manager
21. Create special phone number for field staff
30 2
X
Assistant City Manager
22. Modify message on main phone line
31 2
X
Assistant City Manager
23. Prepare report on the phone system
31 3
X
Assistant City Manager
All phone calls and emails to be returned the same day received Set 2% of the divisions personnel budget and 5% of employees’ time for training
24.
31 2
X
City Manager
Building, Engineering, and Planning managers
25.
31 2
X
26. Add features to website
34 3
X
Assistant City Manager
BUILDING DIVISION
27. Delete out-of-date language in code cycle
37 2
X
Building Official
Morgan Hill, California
10
Zucker Systems
Made with FlippingBook