Development Services Review. Final Report. Zucker July 2016

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Recommendation

Responsibility

Priority

Phase One Actions

Phase Two Actions

Page 58 2

57. Support training classes for building staff

X

Building Official

58. Cover cost of ICC certification renewals

58 2

X

Building Official

59. Monitor staff training re CEUs maintenance Allocate at least 2% of personnel budget for training 60.

59 3

X

Building Official

59 2

X

Building Official

Weekly training for inspectors and permit technicians

61.

59 2

X

Building Official

62. Create opportunities for staff to lead training

60 2

X

Building Official

Processing Issues

63. Develop rules for addressing

60 2

X

Building Official

64. Reconcile conflicting addresses

60 2

X

Information Systems

65. Inspection activity reports to be part of TRAKiT Use anticipated inspection time rather than number of inspections for inspector assignments 66.

61 2

X

Building Official

61 2

X

Building Official

67. Post inspection schedules on website

62 2

X

Building Official

Building inspectors to call 30 minutes prior to arrival

68.

62 2

X

Building Official

ECONOMIC DEVELOPMENT DIVISION

Confirm equipment needs for economic development

69.

66 2

X

Assistant City Manager

70. Update economic staff job descriptions

67 3

X

Human Resources Department

71. Create handout re how to start a business

67 3

X

Economic Development Manager

Economic development staff to attend Community Development meetings

72.

67 3

X

Economic Development Manager

73. Provide Excel training for EDD staff

68 2

X

Assistant City Manager

74. Improve economic development web pages Conduct annual economic development workshops with the Planning Commission 75.

69 3

X

Economic Development Manager

69 3

X

Economic Development Manager

ENGINEERIN DIVISION/PUBLIC WORKS DEPARTMENT

Organizational Issues

Develop plan for Senior Civil Engineer to delegate decision making authority Adopt same performance standards as planning and building divisions. Incorporate engineering standards into TRAKiT system

76.

75 1

X

Public Works Director

77.

76 1

X

Public Works Director

78.

76 1

X

Public Works Director

79. Review TRAKiT reports to adjust staffing needs

77 1

X

Senior Civil Engineer

80. Add contract staff to meet staffing needs

77 1

X

Public Works Director

Monitor contracts to determine full-time staffing needs

81.

77 2

X

Public Works Director

82. Set performance standards for contractors

78 1

X

Public Works Director

83. Create in-house engineer training program

78 2

X

Sr. Civil Engineer

Morgan Hill, California

12

Zucker Systems