Development Services Review. Final Report. Zucker July 2016

D. P ROCESSING I SSUES ........................................................................................... 60

V. ECONOMIC DEVELOPMENT DIVISION .................................................. 63

A. P ROFILE ............................................................................................................. 63 B. P OSITIVE F INDINGS ........................................................................................... 65 C. O RGANIZATION I SSUES ...................................................................................... 66

VI. ENGINEERING DIVISION/PUBLIC WORKS DEPARTMENT............... 71

A. P ROFILE ............................................................................................................. 71 B. P OSITIVE F INDINGS /A REAS OF S TRENGTH ........................................................ 74 C. O RGANIZATIONAL I SSUES ................................................................................. 75 D. P ROCESSING I SSUES ........................................................................................... 79 E. P OLICY I SSUES ................................................................................................... 80 A. P ROFILE ............................................................................................................. 83 B. P OSITIVE F INDINGS ........................................................................................... 91 C. O RGANIZATION I SSUES ...................................................................................... 92 D. P OLICY I SSUES ................................................................................................. 114 F. P ROCESS I SSUES .............................................................................................. 121 VII. PLANNING DIVISION .................................................................................... 83 A. M AYOR AND C ITY C OUNCIL P ERSPECTIVE ..................................................... 157 B. F OCUS G ROUP O NE ......................................................................................... 159 C. F OCUS G ROUP T WO ......................................................................................... 161 D. C USTOMER E MAIL S URVEY ............................................................................. 163 List of Tables Table 1 Table of Recommendations .............................................................................. 9 Table 2 Appropriations and Projected Revenues Related to Development Activities, 206 Fund FY 15-16 ..................................................................................................... 19 Table 3 Development Services Web Features ............................................................. 33 Table 4 Building Division Staffing.............................................................................. 39 Table 5 Recommended Performance Standards for Building Division ...................... 41 VIII. EMPLOYEE PERCEPTIONS ................................................................... 155 IX. CUSTOMER PERCEPTIONS....................................................................... 157

Morgan Hill, California

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Zucker Systems