Development Services Review. Final Report. Zucker July 2016

Several jurisdictions have witnessed a substantial reduction in the number of morning phone calls requesting an ETA by simply posting the Inspectors daily route on the website. Customers are advised during permit issuance to check the website on the day of their inspection to determine where their property falls on the route list. While not giving a specific time, this approach gives customer a general sense of when the inspection will be performed. In addition, many jurisdictions have now directed their Inspectors to call the customer approximately 30 minutes prior to anticipated arrival. Customers report that this type of program goes a long way in demonstrating the jurisdiction’s respect for the customer’s time. 67. Recommendation: Once the Inspector’s daily route has been established the Building Inspector Supervisor should see that it is posted on the Building Division’s web page to provide customers with an ETA for the Inspector. 68. Recommendation: Building Inspectors should make an effort to call customers approximately 30 minutes prior to their anticipated arrival on site.

Morgan Hill, California

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Zucker Systems